Cancellation policy
Subscriptions
In our store one product is sold as a subscription: the 5-Month Metabolism Restoration Plan. This policy explains how that subscription works and how you can cancel or change it.
How the 5-Month Plan works
- The plan is a complete programme of five months. It is billed as five monthly payments of €320 plus the VAT of your country.
- The first payment is taken when you order. The next four are charged automatically, one month apart, to the payment method you used at checkout.
- Each month you receive the supplements for that stage of the plan, together with weekly guidance from your Certified Metabolism Consultant.
- The subscription ends automatically after the fifth payment. It does not renew. If you want to continue afterwards, you can place a new order.
Your 5-month commitment
By ordering the plan you commit to all five monthly payments. Outside the withdrawal period described below, the plan cannot be cancelled before the fifth payment. If your circumstances change, please contact your consultant or our support team so that we can look at your situation together.
Your right of withdrawal (14 days)
You have the legal right to withdraw from the plan within 14 days without giving a reason. For a subscription with regular deliveries, these 14 days start on the day you, or a person you name, receive the first delivery.
To withdraw, send us a clear statement before the 14 days have passed, for example by email to support@naturalslim.eu. If you withdraw:
- the whole subscription ends and no further payments are taken;
- we refund all payments received from you, including the standard delivery costs, within 14 days of receiving your withdrawal. We may wait with the refund until we have received the products back or you have shown that you have sent them;
- you send the products of the first delivery back to us within 14 days. The cost of returning them is yours.
Products must be returned unopened and sealed. For health and hygiene reasons, supplements that have been opened cannot be returned.
Changes to your plan
To change your delivery address or your payment method, contact your consultant or write to support@naturalslim.eu before the next payment date.
Failed payments
If a monthly payment cannot be collected, we will contact you. Each month's products are only sent once that month's payment has been received.
Returns
For returns outside the withdrawal period, our return and refund policy applies.
Contact
NaturalSlim B.V., Waalstraat 5-d, 1078 BN Amsterdam, the Netherlands
support@naturalslim.eu · +31 20 229 6300